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Frequently asked questions
1. When staying on the boat
how many rooms does the rate include?
The rate
is based on twin/double cabin. if you take
a single cabin you will pay the single
supplement.
2. Does the junk boat have
double beds or are there just single beds?
3. Do the cabins have air conditioning?
Yes, the boat have double bed (twin) and
single beds
3. Do the cabins have air conditioning?
Yes, all rooms have air conditioning and
fan.
4. Have the bedrooms ensuite
facilities with private bathroom?
Yes, the bedrooms have ensuite facilities with private bathroom.
Yes, the bedrooms have ensuite facilities with private bathroom.
5.
If we are a family of 2 adults and 1 child
5 years old. What is the bedding arrangement
if we share the same cabin?
If you have 2 adults and 1 child of 5 year old the bedding arrangement 1 twin/ double cabin. You will share the same cabin. Your child of 5 year old is free of charge.
If you have 2 adults and 1 child of 5 year old the bedding arrangement 1 twin/ double cabin. You will share the same cabin. Your child of 5 year old is free of charge.
6. Is there an
electricity supply aboard the junk?
Yes, we do have electricity supply aboard to ensure the light at all time and that the air con working properly. So you can use your gadget to support the flat battery
Yes, we do have electricity supply aboard to ensure the light at all time and that the air con working properly. So you can use your gadget to support the flat battery
7. Could
you let me know how big is the group on
the Chinese Junk?
Our Junk is small and cosy. It
is not for the big group. It
just accommodates small group
of 8-12 people allowing maximum of
flexibility and privacy.
Our
Junk boat is more personal and
authentic.
8. Would the price include a hotel pick up to Halong Bay (where we catch the junk), and also a drop off at our hotel after the cruise?
The
return transportation to/from Halong bay
is included. Pick up & Drop will be from
your
hotel in Hanoi.
hotel in Hanoi.
9. Where we will be collected
in Hanoi?
You will be picked up and dropped off from your hotel in Hanoi. You can advise us your hotel or if you make the hotel booking at http://www.halongbaycruises.com/hotels/hanoi/index.html
10. When booked the tour through your web site. How do we pick up the ticket and what guarantee do we have that we get what we have paid for. Or in case of discrepancy who should we contact when in Hanoi.
You can make the booking through our website. Once the booking is made
we will send the service voucher with the receipt of your payment to you by return email.
In case of emergency you can contact us on 0912390617 (+84912390617 from outside Vietnam) we are 24hour on call.
You will be picked up and dropped off from your hotel in Hanoi. You can advise us your hotel or if you make the hotel booking at http://www.halongbaycruises.com/hotels/hanoi/index.html
10. When booked the tour through your web site. How do we pick up the ticket and what guarantee do we have that we get what we have paid for. Or in case of discrepancy who should we contact when in Hanoi.
You can make the booking through our website. Once the booking is made
we will send the service voucher with the receipt of your payment to you by return email.
In case of emergency you can contact us on 0912390617 (+84912390617 from outside Vietnam) we are 24hour on call.
11. Are there any hidden costs? example.. do
we pay to get into the caves, beaches?
No, there
will be no hidden costs.
The
entrance to caves, beaches are included
12.
Can you provide vegetarian food on the
cruise?
Yes, vegetarian and diet meals are provided on the cruise
Yes, vegetarian and diet meals are provided on the cruise
13. Could we bring
additional beer/wine on board during the
cruise or can we arrange to have the
boat be well stocked with beer?
The
boat have enough beer/wine/soft
drinks/water in supply.
You can have it at
your liking . The food on boat is
included
and
you just pay for the drink.
14. Are there any additional booking charges?
14. Are there any additional booking charges?
No, there are no
additional booking
charges.
15.
How would payment be
made?
Payment can be made by
bank transfer or
by credit card (visa or
master card only)
16. Other questions? You can address here